Privacy Policy

Last Updated: April 06, 2026

1. Introduction

Welcome to S-Finder ("we," "our," or "us"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and services.

By using S-Finder, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

We collect information that you provide directly to us when you register for an account, use our services, or communicate with us.

  • Personal Information: Name, email address, phone number, and profile information.
  • Account Credentials: Passwords and similar security information used for authentication and account access.
  • Usage Data: Information about how you use the app, including device information, IP address, and log data.
  • Freelancer Data: If you register as a freelancer, we may collect professional details, skills, and portfolio information.

3. Payment Information

S-Finder uses bKash as a third-party payment processor to handle transactions securely. When you make a purchase or payment within the app:

  • We do not store your full payment card details or bKash PIN on our servers.
  • Transaction details are processed through bKash's secure gateway.
  • We receive only the necessary information to confirm the transaction status (e.g., transaction ID, amount, and success/failure status).

4. How We Use Your Information

We use the collected information for various purposes, including:

  • To provide and maintain our Service.
  • To notify you about changes to our Service.
  • To allow you to participate in interactive features of our Service.
  • To provide customer support.
  • To gather analysis or valuable information so that we can improve our Service.
  • To monitor the usage of our Service.
  • To detect, prevent and address technical issues.
  • To process payments and prevent fraudulent transactions.

5. Legal Basis for Processing (GDPR)

For users in the European Economic Area (EEA), we process your personal information under the following legal bases:

  • Performance of a Contract: To provide our services to you as per our Terms of Service.
  • Legitimate Interests: To improve our services, prevent fraud, and ensure network security.
  • Legal Obligation: To comply with applicable laws and regulations.
  • Consent: For marketing communications and optional data collection features.

6. Data Sharing and Disclosure

We do not sell your personal information. We may share your information in the following situations:

  • With Service Providers: We may share your information with third-party vendors (like bKash) who perform services for us.
  • For Legal Reasons: We may disclose your information if required to do so by law or in response to valid requests by public authorities.
  • Business Transfers: If we are involved in a merger, acquisition, or asset sale, your personal information may be transferred.

7. Data Retention and Deletion

We retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy. Specific retention periods include:

  • Account Information: Retained until you request account deletion, plus 30 days for processing.
  • Transaction Records: Retained for 7 years to comply with financial and tax legal obligations.
  • Usage Data: Retained for 12 months for analytics and service improvement.
  • Customer Support Communications: Retained for 24 months to ensure service continuity.

Request Your Data Deletion

You have the right to request the deletion of your personal data. We will process your request within 30 days as required by data protection regulations including GDPR, CCPA, and others.

Note: Some data may be retained for legal or legitimate business purposes as permitted by law, such as transaction records for financial reporting or data necessary to prevent fraud.

Request Account & Data Deletion →

You can also request the deletion of your account and associated personal data at any time through the app settings or by using the form linked above.

8. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our Service and store certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.

Types of cookies we use:

  • Essential Cookies: Required for the Service to function properly.
  • Preference Cookies: Remember your settings and preferences.
  • Analytics Cookies: Help us understand how users interact with our Service.

9. International Data Transfers

Your information, including personal data, may be transferred to — and maintained on — computers located outside of your state, province, country, or other governmental jurisdiction where data protection laws may differ from those in your jurisdiction. If you are located outside Bangladesh and choose to provide information to us, please note that we transfer the data to Bangladesh and process it there.

We take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy.

10. Data Security

The security of your data is important to us. We implement industry-standard security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include encryption, regular security assessments, and access controls. However, please remember that no method of transmission over the internet or method of electronic storage is 100% secure.

11. Your Rights

Depending on your location, you may have certain rights regarding your personal information, including:

  • The right to access the personal information we hold about you.
  • The right to rectification — to request that we correct any inaccurate personal information.
  • The right to erasure (Right to be Forgotten) — to request the deletion of your personal information. Submit a deletion request here.
  • The right to restrict processing of your data.
  • The right to data portability — to receive your data in a structured, commonly used format.
  • The right to object to or restrict the processing of your data.
  • The right to withdraw consent at any time where we rely on consent to process your data.

To exercise any of these rights, please contact us using the information in Section 15 below or use the data deletion request form for erasure requests.

12. Do Not Track Signals

Our Service does not currently respond to "Do Not Track" (DNT) signals. However, we do not track users across third-party websites for advertising purposes. We respect your privacy choices and will update this policy if our practices change.

13. Third-Party Links

Our Service may contain links to third-party websites or services that are not owned or controlled by us. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party websites or services. We strongly advise you to review the privacy policy of every site you visit.

14. Children's Privacy

Our Service does not address anyone under the age of 13. We do not knowingly collect personally identifiable information from children under 13. If we become aware that we have collected personal data from anyone under the age of 13 without verification of parental consent, we take steps to remove that information from our servers.

15. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. For significant changes, we may provide a more prominent notice (such as an in-app notification or email).

16. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your data protection rights, please contact us:

Our support team is available Monday to Friday, 9:00 AM to 6:00 PM (GMT+6).